I started ordering Mama Java Messy Bun a few months ago. The coffee is amazing! Flavor profile and taste are first class. You can't ask for much more in a coffee.
The last order when placed came in a timely manor. It only takes two days for UPS delivery. When we received our last order we opened the package and noticed a hole inside. I immediately reached out to customer service. Sheri reached out immediately. She was positive and said we'll get a replacement out today. They wanted pictures and order number. I told her one moment and you'll receive them. Within minutes we sent the order number and four pictures of the open bag. After waiting a day for a response I sent another email with nothing in return. Over the next few weeks I sent 6 more emails waiting for a response and nothing. Amazed but confused I didn't know what to think. Usually when a customer service gets a concerned customer they at least respond. I'm not looking for something free but there shouldn't be a hole in the coffee bag with everything leaking out. The least they could do is respond on how they are going to handle the situation. I just don't want this to happen to anyone else.

Best coffee I ever had!! None of that bitter burnt aftertaste. Definitely look forward to each cup of mama Java!😊

Love this coffee!

I love the flavor, but I’m especially grateful that it is restful to my stomach!!

This is the best coffee ever, however I'm a bit disappointed, I ordered 6 bags of coffee and only received 2 bags